Short, Mobile Courses for Busy Clinicians
The Client Need
"Once COVID-19 began to spread, we realized we needed a bite-sized, just-in-time way to introduce and demonstrate key communication skills to busy clinicians so they could have better conversations with patients and their families."
- Healthcare Non-Profit
The Design
Three ultra-short courses in which clinicians observe model physician / patient conversations and the target skills employed, and critique contrasting, imperfect conversations, comparing their own impressions with an expert’s. Learners see how different conversations impact patients.
Audience: Busy, stressed physicians
Skills in Focus: Using effective communication; listening; empathy; aligning patient goals and values with treatment
Features: On-demand, mobile course; nano-learning; Observe & Critique approach; better-to-best modeling; SocraticBUILD™️
The Details
Learners watch a model conversation between a clinician and a patient in which the skills in focus are used by the clinician.
Learners watch another version of the same conversation – broken into sections - in which the clinician commits a common pitfall. They rate the clinician’s performance and compare their rating to their course guide’s rating. The course guide explains the reason for their rating.
Learners watch the model version of the same scene – broken into sections - to see specifically how the clinician’s language affect the patient’s response, and how the conversation progresses or stalls.
The Awards
AWARD-WINNING PROGRAM: Brandon Hall Excellence Awards recognize the best organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.
