Promoting Racial Equity in Healthcare
The Client Need
“Well-meaning clinicians say and do things that perpetuate inequity in care every day due to a lack of training, unconscious bias, or poor awareness of how their words and actions negatively affect people of color. Even if they realize their error, clinicians don’t know how to make it right, so they do nothing. We need to teach clinicians how to lean into these difficult conversations and open the lines of communication, so they build trust with patients of color and these patients have better health outcomes.”
- Healthcare non-profit
The Design
Three ultra-short courses that provide clinicians the courage, confidence, and tools needed to approach conversations around racial inequities. Clinicians learn 3 key skills: acknowledge pasts harm caused by other healthcare providers; apologize and acknowledge when causing harm; and honor the values of patients and their families during difficult conversations.
Audience: Busy clinicians who want to improve racial inequity in healthcare
Skills in Focus: Foster respect and build trust through communication
Features: Digital, on-demand; videos; SocraticBUILD™️
The Details
Learners watch two versions of the same meeting between a clinician and a patient of color: a model conversation and a pitfall conversation.
In the model conversation, the clinician uses one or more of the skills in focus. Learners see how the clinician’s words and actions build trust with the patient, which leads to care that better aligns with the patient’s values.
In the conversation where the clinician commits a common pitfall, the patient’s reaction is very different – and very negative. Learners rate the clinician’s communication and compare their rating to their course guide’s rating. The course guide also explains where the clinician went wrong and how to navigate out of a similar situation.
The Awards
AWARD-WINNING PROGRAM: Brandon Hall Excellence Awards recognize the best organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.
