Increasing Disability Awareness Among Managers
The Client Need
“Almost 15% of people worldwide have some sort of disability. As a global company, we have to prioritize hiring and supporting staff who have disabilities. To do this, we needed a course to upskill managers on disability awareness. Specifically, what’s defined as a disability, how to make accommodations for people with disabilities so they can be successful, and when/how to escalate a situation to HR when they need help and advice.”
- Global Restaurant Chain
The Design
A short, digital, on-demand course that helps managers learn more about disabilities and disability awareness; better communicate with and support staff with disabilities; and continue fostering a more inclusive work environment that removes barriers and lives up to company values.
Audience: Shift leaders, managers, human resources staff
Skills in Focus: Using sensitivity; seeking strengths; collaborating to address challenges
Features: Video-based activities; best practice videos; feedback and tips from an expert guide
The Details
Learners observe a shift manager and general manager strive to improve their communication skills and create a more inclusive workplace for employees with disabilities (both apparent & non-apparent) and make suggestions on what actions they should take.
Through the various scenarios, learners see many accommodations that can be made for employees with disabilities so they can succeed at the restaurant. This exposure can help learners build awareness of various forms of disabilities and their role in effectively making the adjustments needed to position their staff for success.
A Course Guide provides feedback and in-the-moment advice as learners work through activities, and a Learning Library full of resource documents and videos supports learners both during the course and on the job.
