Prioritizing Quality and Delivery Excellence
The Client Need
"Quality delivery has not always been top of mind throughout the full lifecycle of an engagement. We wanted a program to give our leaders concrete ways to incorporate that mindset throughout and to increase satisfaction, trust, and fulfillment in our relationships with our teams and clients, and, ultimately, sustainable wins for the organization."
- Consulting Firm
The Design
A 1.5 day, in-person learning program comprised of four sessions in which participants explore ways to drive delivery excellence across various types of engagements.
Audience: Senior Leaders
Skills in Focus: Prioritizing quality and delivery excellence from sales to delivery; working in/with cross-functional teams; empowering leaders & building trust to ask for help when needed
Features: Instructor-Led Training (ILT), Observe & Critique approach, Train Wreck Design, Virtual Reality, Expert Videos
The Details
Learners hear from experienced leaders via video about various successes, challenges, and best practices throughout the program.
Teams have a VR experience with two 360-degree photos showing two windows of time in a project, mid-stream and back in the proposal phase. Case details and assets (e.g., PPT decks, timelines, and character POVs) are housed within the VR experience.
Teams view scenarios and assets in other modules to determine past challenges, next steps, best practices, and optimal outcomes.
Final key takeaways for each team are shown via a gallery walk/vote through team-created graphic bumper stickers.
