Hospitality Training for Restaurant Staff
The Client Need
“We needed to revitalize and redesign the way we onboard new employees to keep up with the pace of change our restaurants are experiencing. We wanted a streamlined and engaging training that would allow new staff a chance to learn the basics before working with a coach. We also wanted to offer our restaurant staff some choice in how they learn.”
Global Restaurant Chain
The Design
A digital learning program to train new restaurant staff on the importance of hospitality. Learners choose their method of learning – reading, watching or gaming - to understand the basics. Then they work with an experienced coach for on-the-job practice before they are verified and ready to work on their own.
Audience: Restaurant staff new hires; seasonal workers; returning workers
Skills in Focus: Staff impact on customer experience; creating a positive customer experience
Features: Choice-driven digital content; gamification; international delivery
The Details
Learners choose one of three different methods for learning about hospitality.
1. Read: An infographic-style Crew Guide learners read at their pace.
2. Watch: A series of six short, engaging, and to-the-point videos.
3. Practice: Three micro games where learners practice hospitality skills.
Once a learner completes the digital hospitality training, they practice what they learned with a coach who answers questions and gives additional guidance, as needed, to prepare the learner for verification.
Awards
AWARD-WINNING PROGRAM: Brandon Hall Excellence Awards recognize the best organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.
