Helping Doctors Deliver Serious News
The Client Need
"Our non-profit organization has a mission to help nurture healthier connections between patients and medical clinicians. We needed a way to help clinicians improve their communication of serious news and related issues to patients.""
- Healthcare Non-Profit
The Design
A web-based, innovative and engaging course where learners play the role of a Communications Coach in a medical facility.
Audience: Doctors who want to improve their communication skills
Skills in Focus: Communication; empathic response
Features: On-Demand Online Program; Test Your Intuition™; Observe & Critique
The Details
Learners watch authentic video scenes of clinician-patient interactions and answer "What would you do or say now?" then compare their answer to an expert’s to reflect on how they may have answered differently.
Learners watch videos of challenging conversations. If they notice something to critique, they hit pause to note observations and advice.
Learner answers are reviewed by experienced practitioners (mentors) who provide personalized feedback.
Throughout the course learners reflect and consider how they will use what they’ve learned in their own work.
The Awards
AWARD-WINNING PROGRAM: Brandon Hall Excellence Awards recognize the best organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.
